Shipping & Returns
We ship by USPS Standard Overnight shipping if your area is service by USPS. If not I will use FEDEX which is not the cheapest but the do an excellent job moving packages overnight to any place in the country.
The shipping charges normally range from $45 to $85 depending on how many frags are shipped , the destination and the shipping carrier. We are only shipping corals for next day service.
I'll provide you with a tracking number so that you can feel confident and comfortable with your purchase.
IF YOU PLACED THE ORDER AND BEFORE WE SHIP we suddenly notice that the USPS does not offer next day service in your area, we will contact you via email to inform you about this issue and we will send you a FEDEX quote instead. Shipping charges will be adjusted as per quote.
For our security, all shipments are sent signature required and we only ship to your PayPal Seller Protected Address. Our Livestock Guarantee is only valid if you sign for your shipment at the first attempted delivery.
RETURN & EXCHANGE POLICY
We ship only healthy livestock. Our corals are guaranteed to arrive alive when shipped overnight.
If there is any DOA of live animals, you must report via email within 4 hours . You are required to send us pics of any damaged /DOAS within 4 hours. We will refund or provide a credit on the value of the livestock. Refunds do not include the cost of shipping.
Please keep in mind that we are not responsible if there is not someone to receive your Corals delivery on the date that you request it.